Important information for tourists in Iceland about COVID-19
At Hotel Örk, we are closely observing the spread of COVID-19 around the world and we follow closely the developments concerning the COVID-19 outbreak. As always, our top priority is the well-being, health and safety of our guests and staff members.
We have set up plans and procedures so that our guests can feel safe when staying with us. Here below you can read about our routines and course of action regarding guest health and safety in connection to COVID-19:
- Increased focus on hand hygiene
- Increased cleaning protocols on surfaces in common areas
- Sanitizer liquid is available in common areas
We encourage our guests to read the guidelines of the Icelandic Directorate of Health should they have any questions regarding the safety of travelling to Iceland. Extensive information in English, including FAQ.
Cancellation/modification: Our team is here to help you. Please contact us at email@example.com
We encourage our guests to read the guidelines of the Icelandic Directorate of Health should they have any questions regarding the safety of travelling to Iceland.
Extensive information in English, including FAQ.
Check-in & Checkout
Check-in is from 3 pm. Check out time is 11 am. To request a later checkout, please contact reception.
Cancellation and prepayment terms vary according to the room type. Cancellation of an individual must be received in writing within 24 hours of arrival. If cancelled with shorter notice, one night stay is required. The same goes for a no-show. Please contact the hotel for more information.
Continental breakfast is included in the rates and is served on the third floor from 07:00 – 10:00 every day. Buffet, vegan, gluten-free.
We have an excellent restaurant on-site that is open daily from 11:30 am to 10 pm. Drop by for lunch or dinner, we offer a variety of dishes from juicy burgers, catch of the day, delicious veggie burgers and so on. Definitely worth the try. Happy hour is daily from 6 pm to 8 pm.
Pets are not allowed at the hotel.
Visa, Maestro, JSB, Euro/Mastercard, Discover Card Diners Club and American Express.
Children and extra beds
All children under 2 years of age stay free of charge in a cot. One child under 12 years stays free of charge when using existing bedding. All children under 12 years are charged extra beds per night for extra beds. Also, older children or adults are charged extra beds per night for extra beds. The fee depends on the price of the hotel at any given time. Please inquire about the availability of extra beds before making a reservation.
Have you arrived early or would you like an upgrade? We offer an early check-in or an upgrade for an extra fee. Please know that a room upgrade always depends on availability. For reservation, contact reception or firstname.lastname@example.org
We are always happy to arrange any kind of surprise for our guests for special occasions. Please contact us at email@example.com or ask our staff members in the reception upon your arrival.
Hotel Örk stores unspecified valuables for 3 months. Please contact the hotel for more information.
Security cameras operate in the hotel’s public areas including the swimming pool area. Records are saved 12 weeks back in time. The purpose of security cameras is general security and property protection.
All thieves are appealed to the police.
We assist you with your heavy luggage for a small fee.
Hotel Örk’s objective is to be a model for environmental issues, by minimizing the negative environmental impact of business. The hotel seeks to have a positive impact on the environment and society through its decisions and services. Sustainable development is the guiding principle in all of the hotel’s operations.
Green option – help us protect the environment
Are you staying for more than one nigh? We always strive to keep our carbon footprint as small as possible. With your help, we can do even better. You have the option to skip daily room cleaning for the sake of the environment. In exchange, you will receive a 10% discount from any meal course at HVER Restaurant. You can tell us your decision by choosing the Green option on your SuitePad tablet. The message appears once a day between 9 pm and midnight while using the device.
If you do not mind using the same towels during your stay, we recommend you always keep them hanging on the metal railing as this will let our housekeeper know you would like to hold on them.
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